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Found a bag you love?
Send us the product name, colour or a link from smateria.com and we’ll check whether it may be available locally or by custom order.
Looking for a Smateria bag you can’t find?
Whether you’ve seen a style on the international Smateria website, would love another colour, or are hoping to replace an old favourite, we’ll do our best to help.
We stock a carefully curated range in Australia and New Zealand, but additional styles and colours may sometimes be available by request.
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Replacing an old favourite?
Send us a clear photo and we’ll try to identify your bag, check whether it is still available or suggest the closest current option.
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Need another colour?
Some styles may be available in additional colours depending on current production, availability, timing and order requirements.
Why we offer custom orders
We’d rather see if we can help.
Sometimes the bag you’re looking for isn’t part of our local range. Rather than simply saying it’s unavailable, we’ll check whether it can be sourced from Smateria’s wider collection.
Whether it’s an older favourite, a colour you love or a style you’ve discovered overseas, we’ll always do our best to find the right solution.
Help us help you
Include as much detail as you can.
The more information you provide, the easier it will be for us to identify the product and check what may be possible.
- Product name, if known
- Your preferred colour
- A link or screenshot from smateria.com
- A clear photo if it’s an older bag
- Your location in Australia or New Zealand
- Any timing requirements
Send your request
Tell us what you’re looking for.
We’ll check what may be available and come back to you with practical advice, pricing and timing.
Have a photo of an older Smateria bag? Submit the form first, then reply to our confirmation email with the image attached.
How it works
Simple, helpful and no pressure.
We’ll investigate the options and give you the information you need before you decide.
Send your request
Share the style, colour, product link, photo or any details you have.
We check availability
We’ll find out whether it’s available locally or from Smateria’s wider collection.
We confirm the details
We’ll let you know the price, estimated timing and any applicable order requirements.
If it’s right for you
We’ll only proceed once you’re happy with the product, timing and price.
Looking for inspiration?
Browse the wider Smateria collection.
Explore Smateria’s complete NET and IKI catalogues to discover more styles, colours and designs that may be available by request.
Not every style, colour or material is held locally. Custom orders are subject to availability, timing and minimum requirements where applicable.
Need it sooner?
Shop our local collection.
Our current Australian range is in stock and ready to ship.
Shop available nowSome older Smateria styles and colours are no longer in production. If we can’t source the exact bag, we’ll recommend the closest current alternative.