Looking for a Smateria style or colour?

Can’t find the bag you had in mind? We may be able to help.

We stock a curated local range of Smateria bags and accessories in Australia and New Zealand, but we can sometimes help with styles, colours or older favourites that aren’t currently available online.

Send a custom order request Shop available now

Seen something on smateria.com?

Send us the product name, colour or link and we’ll check whether it may be available locally or by custom order.

Want to re-order an older bag?

Send us a clear photo of your Smateria bag and we’ll try to identify the style or suggest the closest current alternative.

Looking for another colour?

Some styles may be available in additional colours by request, depending on availability, timing and order requirements.

What to send us

Please include as much detail as you can so we can help quickly.

  • Product name, if known
  • Colour preference
  • A link or screenshot from smateria.com
  • A clear photo, if it’s an older bag
  • Your location: Australia or New Zealand
  • Any timing requirements

Send a custom order request

Tell us what you’re looking for and we’ll check what may be possible. If you have a photo of an older Smateria bag, please submit the form first, then reply to our email with the photo attached.

By submitting this form, you are sending us a custom order enquiry. You will not be subscribed to marketing emails.

How it works

1

Send your request

Share the style, colour, link or photo.

2

We check availability

We’ll confirm whether it’s available locally, or from Smateria’s wider range.

3

We confirm details

We’ll let you know pricing, timing and any order requirements.

4

You decide

No pressure - we’ll only proceed once you’re happy.

Browse the wider Smateria range

You can browse Smateria’s wider NET and IKI collections below. Please note that not all styles, colours or materials are held locally in Australia and New Zealand.

Custom orders are subject to availability, timing and minimum order requirements where applicable.

Browse the NET catalogue Browse the IKI catalogue

Prefer something available now?

Shop our current local range, ready to ship from Australia.

Shop available now

Please note: Some older Smateria styles and colours may no longer be in production. If we can’t source the exact bag, we’ll do our best to suggest the closest current option.